Ron Caruso
159A East Valley Brook Road
Long Valley, New Jersey 07853
Home: 908-876-4919
Cell: 201-400-2074
 

SUMMARY OF QUALIFICATIONS:

Dedicated, analytical and responsive with a proven record of success. Innovative problem solver who identifies the business need and gets the job done. Bright, precise and enthusiastic team builder who possesses outstanding interpersonal and communication skills on all levels. Assertive, fair leader, organized planner and persuasive negotiator. Accustomed to a fast pace, multiple projects, managing expectations and meeting priorities while maintaining an intense business focus.

BUSINESS EXPERIENCE:

• Member, local and national associations of Realtors.
• Member, Garden State Multiple Listing Service.
• Member, Realtor.com and personal website at www.roncaruso.com.
• Recognized Real Estate Expert by the Real Estate Advocate
• HouseValues.com Certified Professional Agent
• JustListed.com Certified Professional Agent
• Provide service in Warren, Sussex and Morris counties.

April 2002 to October 2003
Weichert Realtors, Chester New Jersey
Real Estate Agent

After licensing I attended Weichert’s formal training program, Fast Track. I then worked as a full time sales agent from the Chester and Hackettstown offices. I relied on my service background to provide excellent service and customer satisfaction. I helped other new agents improve on their computer skills through informal training in Microsoft tools and the MLS programs. I offered many ideas to the office administrators to improve efficiency. The office manager and top agents said that I was progressing at an above average pace.

• Member, local and national associations of Realtors.
• Member, Garden State Multiple Listing Service.
• Member, Realtor.com and personal website at www.roncaruso.com
• Graduate, Weichert Academy – Fast Track Program.
• 2002 million dollar sales club.
• Provide service in Warren, Sussex and Morris counties.
• In last 12 months handled 16 real estate transactions worth more then $4 million.

1998 to 2001
SILICON GRAPHICS INC. Parsippany, New Jersey
Business Operations Manager

In mid 1998 SGI introduced a new product line of Intel based systems. System support was to be provided by a third party vendor and I was recruited by senior management to oversee support of the product line, as well as other projects in North and South America.

• Developed and implemented service requirements for Intel based product line.
• Provided escalation management, inventory control, service reporting and training.
• Assisted in the development and implementation of SGI’s UPS product line.
• Vendor selection responsibilities for hardware and customer satisfaction reporting.
• Conceived & provided training to sales and technical teams.
• Developed reward & recognition programs for North and South America support teams.  

1984 to 1998
SILICON GRAPHICS INC. Parsippany, New Jersey
Branch Support Manager

Was responsible for strategic planning and tactical response in a high volume, high dollar customer environment. Supported a diverse end-user customer base, personnel administration and business operation. Managed 25+ professionals, including engineers, administrative personal, service contract reps. and logistics managers.

• Hired, trained and developed support personal and prospective branch managers.
• Implemented new positions such as logistics, contracts & account support engineers.
• Was always called upon to beta test and develop new programs and services.
• Created concept for informational database now used worldwide.
• Co-developed guidelines and procedures for field web access into the customer support database.
• 100% accuracy in physical inventory for 5 consecutive years.
• Recipient of numerous special achievements awards and repeatedly recognized by SGI management, sales staff and customers for exemplary service.
• Increased service revenue & maintained contract retention goals every year.
• First Branch Manager to offer professional consulting services – brought in significant, additional revenue.

1974 to 1984
SYSTEM INDUSTRIES INC. Fort Lee, New Jersey
Positions held:

Support Engineer, Branch Manager, Area Manager, Call Center Manager and Area Technical Support Manager.

Military: US Air Force – Aviation communications and navigation engineer/supervisor. Vietnam Veteran. Honorable discharge.
Personal Interests: FAA certified glider flight instructor. SCUBA diving. Raising llamas.